How do I change the e-mail address to receive a new activation code?

If your WM Keeper is not requesting a new activation code, you can do the following:

If you have a formal passport or higher, go to this webpage https://passport.wmtransfer.com/ and click «Change personal information». 

If WM software requests activation when you cannot access your WM-ID registered e-mail, then the situation is more complicated. 

First, try to recover access to your e-mail account, if possible. Even if the automated code delivery didn’t work for you, we can e-mail you your new code personally upon request.  

If you cannot restore your access to e-mail, then send us a message from any other e-mail address to support@wmtransfer.com.

In your e-mail include the following information:

---------------------------
1) Why you are writing, e.g.: «I lost my WM registered e-mail account login/password. Here are the details of my WM registration: ...» (Mandatory).
2) Your WMID (Mandatory).
3) Last time you signed in to WM (The best you remember).
4) IP-addresses and ISP you used.
5) Your passport information (if you used them on the verification center website).
6) Your old activation codes.
---------------------------

You will receive a new activation code and a reminder to change your e-mail address in the software settings, provided you submit sufficient information. However, be prepared for additional questions about your WebMoney registration. For example, you may be asked to send a scanned copy of your passport.

If you submit insufficient information, you maybe be asked to verify your WMID ownership according to regain control of your WM-ID.

See also:
When should I request an activation code?

All questions:
«Questions about WM Keeper Classic»

How do I change the e-mail address to receive a new activation code?

 

If you can't find an answer to any of your questions here, please write to us.

Our Support team will do its best to help!

The usage of WEBMONEY and WEBMONEY TRANSFER graphic logos by the site holders is authorized by trademark owners.
Copyright WebMoney © 1997-2012
Contact Us  |  Help  |  Terms of Use

For all questions please contact us WebMoney Technical Support