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I received a new activation code but the WM Keeper is not asking for one.

Keeper Classic is bundled with your PC configuration and will not ask for a new code unless you modify your configuration. However, if you haven’t made any changes to the hardware or software and yet received a new activation code by e-mail, someone might have stolen your  WMID and the file with your keys and is trying to access your purses.

  • First of all, check the IP log and browse the history of your WMID connections. See if all events are authorized. Contact your ISP for all possible variations of your IP-addresses. 

  • Try to remember if you downloaded and installed any software or received any executable files by e-mail. You are the only one who can figure this out since you are responsible for the safety of your keys and of your PC in general.

  • Change WM Keeper file with keys (see paragraph 9 «Security») and check your hard-drives for viruses.

In case you sustained damage, register your claim with WM Arbitration.

If you are absolutely sure that all WM Keeper events and IP-addresses are authorized, generating a new activation code might have been triggered by you.

 

See also:

How could this happen?

All questions:
«Questions about WM Keeper Classic»

I received a new activation code but the WM Keeper is not asking for one.

 

If you can't find an answer to any of your questions here, please write to us.

Our Support team will do its best to help!

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